Policies

PRIVACY POLICY

GEM Integrative Wellness provides this privacy and security policy (“Privacy Policy”) because we know that you care about how your information is collected, used, shared and retained. This Privacy Policy applies only to information collected when you access our website (www.livewellwithgem.com) and our Mobile Site. By visiting the site and using our services and online store, you accept the terms of this Privacy Policy.
Personal and Financial information that is collected is used to bill the user for products and services.
This site contains links to other sites. GEM Integrative Wellness is not responsible for the privacy practices or the content of such Web sites.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All Shopping Cart transactions are conducted on a secure server, which means all information you enter will be encrypted.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: gem.integrativewellness@gmail.com

SHIPPING POLICY

We have a flat fee of $9.99 for standard 2 – 7 day domestic shipping. Orders placed by 3:00pm CST Monday through Friday, will be processed the same day; order places after 3:00pm CST Monday through Friday, will be processed the next business day.

RETURN & REFUND POLICY

GEM Integrative Wellness takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products.
If a product does not meet your expectations, you may be able to return it as long as it has not been opened or tampered with. It must be returned in the same condition as when you received it. Most products are eligible for a return credit within 15 days; however, heat sensitive and perishable, items are not eligible for return credit. To be credited for a return, please email us atgem.integrativewellness@gmail.com. Please note, the customer is responsible for any return shipping cost. All returns (excluding those that are due to an error on GEM’s part) are subject to a 25% returns processing fee due to the fact we do not resell the product online.

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